By default, the goods can only be shipped to the
countries listed below. If your order is shipped by DHL parcel, it will be
shipped abroad via DHL EuroPaket. The shipping costs incurred in each case can be found in
the table below.
Shipping within Germany:
All orders within Germany with a value of EUR 30.00 or
more are alwaysshipped free of
charge. For all orders that DO NOT EXCEED A value of EUR 30.00 we charge
only 6.95 EUR shipping costs.
Shipping abroad:
We deliver to the following countries:
Country
Flat rate shipping per order
Belgium
EUR 19,00
Denmark
EUR 24,50
Finland
EUR 43,00
France (with Monaco)
EUR 22,50
Italy
EUR 25,00
Luxembourg
EUR 18,50
Netherlands
EUR 19,00
Austria
EUR 18,50
Poland
EUR 21,50
Portugal
EUR 23,00
Sweden
EUR 25,00
Spain
EUR 22,50
Czech Republic
EUR 21,50
Bulgaria
EUR 23,00
Estonia
EUR 23,50
Greece
EUR 38,50
Ireland
EUR 30,50
Croatia
EUR 24,50
Latvia
EUR 28,00
Lithuania
EUR 22,50
Rumania
EUR 22,00
Slovakia
EUR 22,50
Slovenia
EUR 23,00
Hungary
EUR 22,50
If you would like to ship to another country, please send
us an e-mail (service@rollytoys.de) before placing an order and tell us the
item with the quantity and the delivery address with the country and the
corresponding postal code. We will then inform you at short notice whether we
can also ship to the desired country and - if delivery to the desired delivery
address is possible - inform you of the shipping costs, as we have to ask our
shipping partner in advance about the shipping option and the costs.
In the case of deliveries to other countries (including
outside the European Union), additional costs may be incurred in individual
cases for which we are not responsible and which must be borne by you. These
include, for example, costs for the transmission of money by credit
institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes
(e.g. customs duties). Further information can be found under https://taxation-customs.ec.europa.eu/index_en?prefLang=de and on import VAT underhttp://auskunft.ezt-online.de/ezto/Welcome.doand specifically for Switzerland underhttp://xtares.admin.ch/tares/login/loginFormFiller.do .
The shipping costs are determined as soon as you have added an item to your
shopping cart.
Why are even small replacement parts shipped in boxes? To ensure reliable shipment tracking, we send your order in boxes that meet
the required shipping standards, even if the packaging may sometimes be
slightly larger for smaller items.
DELIVERY AND SHIPPING CONDITIONS
1.1 The delivery of goods is sent to the provided delivery address, unless otherwise agreed. When processing the transaction, the delivery address in the order process of the customer is decisive. Notwithstanding this, when selecting the payment method PayPal, the deposited delivery address at PayPal is decisive.
1.2 If the transport company sends the goods back to the seller, because a delivery to a customer was not possible, the customer must bear the costs of the unsuccesful shipping. This does not apply if the customer is not responsible for the circumstandes or if the customer was temporarily prevented from accpeting the offered service, unless the seller has informed the customer of the service a reasonable time in advance. Furthermore, this does not apply to the shipping costs, if the customer exercises his right of cancellation. For the return costs, the determined cancellation policy applies if an exercise of the right to cancel has been executed effectively.
1.3 Due to logistical reasons, the collection by the customer is not possible.
PAYMENT
We want to offer you a pleasant shopping experience. We
have a variety of secure and practical payment methods for you.
We offer these to you via the payment service provider
mollie.
Here you will find an overview of all the payment options
we offer.
PayPal Use your PayPal account for a
secure and familiar payment process. With PayPal you can pay quickly and easily
and then return directly to our website.
Klarna Klarna offers you flexibility
in your payment. You can buy now and pay later or pay in installments.
Sepa Transfer advance payment
You will receive the payment
information by e-mail and simply pay as usual by bank transfer. After receipt of payment, your order will be processed as usual.
Credit and debit cards You can pay securely and
conveniently with your major credit and debit cards such as Visa, Mastercard,
or American Express.
Apple Pay Apple Pay offers you a
seamless and secure payment process. Your credit card details and shipping
addresses do not have to be entered manually, which speeds up and simplifies
the checkout process.
Trustly By selecting Trustly as your
payment method, you can pay online directly from your bank account.
Satispay
You can pay quickly and easily
on your smartphone with the Satispay app.
EPS EPS allows our customers in
Austria to pay directly from their bank account. You will be safely redirected
to your bank's payment page to approve the payment.
ideal iDEAL allows our customers in
the Netherlands to pay directly from their bank account. You will be safely
redirected to your bank's payment page to approve the payment.
Bancontact Bancontact is the most used
payment method in Belgium. Use Bancontact for a secure and trusted payment
experience
REPUBLIC BLIK allows our customers in
Poland to pay directly from their bank account. You enter the 6-digit code from
your banking app into the payment capture form.
Przelewy24 (P24) Przelewy24 allows our
customers in Poland to pay directly from their bank account. You will be safely
redirected to your bank's payment page to approve the payment.
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